Highlawn Moving and Storage

The movers here were great and on time. They worked hard despite the ran we had a while back. It's also been very cold, but that didn't stop them at all. I called around in an attempt to try and find a mover that could help with very little notice. Highlawn Movers came through when they said they would. The movers were nice and lifted a lot of very heavy things. It didn't slow them down one bit. David was great to communicate with as well and gave updates often.

Move size: 3 Bedroom Home Service cost: $1800

Our 82 and 73 years old parents gave 10 for their recent move from Rego Park, NY to San Jose, CA. Being elders, they were extremely anxious with this process. They've not moved for more than 30 years and this is the first time moving out of New York. But Mark and his friendly staff really made this cross country move easy for them. A special thanks goes to the 3 young men who handled the move so carefully. They were patient and attentive with the details of the job. Even though it was not a big move, everything arrived to San Jose within the 4-5 day window as promised. This really made them happy. In turn, made our lives much easier since both my brother and our family live on the West Coast. We had a positive experience with both the long distance coordination and the move and just wanted to share our family's appreciation for the great services received. The staff were sensitive to our parents needs and the movers worked diligently to ensure every stage of the move was smooth. They really added a personal touch to make our parents feel special and at ease during this entire process. This was really important to them and probably would be their last move. We would surely use/refer them in the future. .

Move size: 2 Bedroom Home Service cost: $2350

We have recently moved from New York, NY to Davie, FL and since we've used Highlawn Moving 3 years ago for a local move in Manhattan and were very happy, we decided to use them again for our Florida move. We have quite a few items that we were concerned with especially our grandfather's glass curio and his heavy framed paintings. The guys that came on pickup were very efficient wrapping all of our furniture and as we saw them loading it into the truck we felt more at ease looking at the items nicely stacked. A week later another crew showed up in Davie for the delivery and everything was delivered. In total our move went very smooth and I would surly recommend this company.

Service cost: $2960

These people definitely have the men who know how to do a move. They arrived on time, they were quick, very quick in fact, and efficient. They moved all pieces of furniture in a zippy. However, there were a few things I did not like. First of all, they did not disclose that we would have to cover the cost of tolls. This was never an issue until we changed are a method of payment from money order to cash. Hmmm all of a sudden, there were additional charges. I call bs. The customer rep "Susan" was very nice and friendly over the phone assuring the company does not scam people. She kept repeating that. (very odd thing to say to a prospective client.) I asked her for the specific dollar amount in which we would be paying and she said: "450 flat, the only other money you would need is if you decide to tip our men" which was agreed upon. We were going to pay money order (they only accept money order or cash. No credit or debit cards, which again was weird but whatever) once the mover packed everything into the truck he "All of a sudden" said we needed to pay his tolls. Mind you, he never mentioned the tools before. Needless to say, I called the company furious, he allegedly had to pay $20 in tolls which he was asking me to pay him! And $20 to go back! Another thing I will mention, the mover kept insisting to me if I had cash, it would be better to pay in cash. I told him no I already bought the money order for the dollar amount. He said cash is better, making me feel very uncomfortable. Very unprofessional. Long story short, after calling the company and disputing the argument, the rep Susan asked the mover to show receipt of the $20 toll he had paid. He could not provide a receipt! Of course!  After I ended my conversation with Susan, the mover turned to me and said "Fine, just give me $15 then" [EDIT]? Needless to say, I will not be using this company ever again and if I had to give a suggestion, it would look early. Look for a reputable moving company and be willing to pay the money they ask for. It is much better than having to deal with scammers. Less of a headache. .

Service cost: $450

I chose Highlawn Moving and Storage because the estimate they gave was among the lowest and the representative, Josh C. seemed honest and friendly. Unfortunate my first impressions changed drastically on the day of the move.

First of all, the term "binding estimate" means nothing to this company. When asked if I would be charged extra if the job took longer, Josh C. assured me that it would not. However, at the end of the job, the workers tried to charge me for the extra time they put in.

But the worst part of my experience with Highlawn was the broken stone step that incurred when one of the workers knocked over a heavy concrete planter onto the ground. Rather than tell me about it, I had to find out from my ex-landlord when I returned to collect my security deposit. Well, it may come at no surprise that the foreman on the job denied having broken the step, claiming that the planter missed the step and it "must have already been cracked". They further claimed that the step broke when one of the workers stepped on it after they dropped the planter. Strange coincidence, isn't it?

Well now that the step has been repaired and I submitted the receipt for damages, the most Josh C. is willing to pay is half the repair cost. After a month from the move, they are no longer returning my calls, forcing me to file a court claim. What a big surprise!
Do not picked this company. It may seem like you're saving money, but in the end, it may cost you much more.

Service cost: $374

Moved from New Jersey to Georgia in May. I booked 2 weeks in advance to secure my space. The guys came to my house picked up the items, packed them using blankets, packed up anything loose using the free boxes that were offered initially. My move was was average size and no special packing requirements except for an extra large mirror which they helped me pack professionally to avoid any damages. They were very helpful and they were hardworking. They were done packing the truck within 4 hours leaving me with enough time to get my house cleaned up before leaving. The price was about $70.00 more than what was quote, only because I had added a small item that I over looked initially when giving the item list for the price quote.

My items were delivered to me in Georgia two days after I arrived there, which was a day earlier than I had expected. This was okay because I was informed the day before of arrival. Everything was unpacked for me and placed where I wanted it, so that I did not have too much shifting around to do.

Anyway, I was satisfied with this move, especially since I did everything via email. I am not the phone person and they were very quick in responding to my every question and gave the clarity I needed without the run around. I send over 12 emails back and forth, and the personal service sold me. My sales person Carla, was very knowledgeable and her writing showed her professionalism to the job. I am happy with my decision and will recommend Highlawn to Family & Friends.

Service cost: $1300

Highlawn was the first mover I called when preparing for my recent cross-country move. Eventually I contacted about a dozen other companies, but after spending hours on the phone with them, wound up going with Highlawn. The movers were quick and professional and Josh and his team were quick to work with me when we exceeded the initial inventory. I did subtract one star from the rating as the delivery truck took nearly two weeks to arrive, but the men who unloaded the truck were professional and moved quickly.

Move size: 2 Bedroom Home Service cost: $4400

Our son needed to move items from his two bedroom apartment, into storage, as he was returning to California. We found Highlawn Moving and Storage Company, which is located close to his apartment. We found Highlawn Moving and Storage in a WEB search. Highlawn is rated A+ by the Better Business Bureau. We telephoned Highlawn, and talked with Mary Tan. She was very helpful and easy to deal with over the telephone. She asked for a video of the the apartment, so she could arrange for boxes, tape, and bubble wrap to be delivered. However, our son’s video was too large to transmit. Mary arranged for a video to be made. Mary provided a realistic estimate of when the movers would be available and a deposit to secure our moving date, and how much time would be required. Due to the large number of people leaving the New York City area, timing was important. Jose was the lead mover, with 3 additional movers. Jose was very attentive and caring, to all details of the move and storage. One item was damaged in the move, and our son was provided with an insurance form. Our son needed to gain admittance to the storage unit, and Mary and Jose made it very easy to gain admittance to the storage facility. Our son’s possessions may be in storage for some time, and we are confident that his possessions will stored safely.

Move size: 2 Bedroom Home Service cost: $2702

I had them scheduled to arrive at 830am and they showed up exactly at that time. Everyone was wearing a mask. They moved everything in the trucks and I didn't see anything that could shift around during the move that would have caused damage. The movers were very friendly to my family. They got the entire move done in just a few hours. All around it was a great service. This was my first time hiring a professional moving company and won't be the last. Like how everything turned out with the move. Thank you.

Move size: 2 Bedroom Home Service cost: $950

We called around a week before moving, and tried to figure out who to use throughout three companies we narrowed it down to. We went with Highlawn. These movers did an amazing job and exceeded our expectations. We moved from Brooklyn to Newark without any issues in our move. we moved some items from our belcony that were too big for our door, i thought this was going to be a problem but it was not. The movers showed up on time the day of the pickup, and delivered everything the next day as they said they would. 5-star service

Move size: 2 Bedroom Home Service cost: $1850

The service received by Highlawn was on point. They worked hard from sun up till sundown to get our job done. We moved 15 miles from where we are now, but it was a 3 bedroom unit with little packing down on our end. When they came to get evertyhing dropped off, they were mindful of our neighbors when it came to their parking and such. It's been a few days sicne everything was delivered, and I think everything was moved without any problems. All around I would say I was satisfied with the move. Thank you guys

Move size: 3 Bedroom Home Service cost: $2150